Seminars
Customer Service in an Undifferentiated Market
Speaker: James Burke, James Burke & Associates
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James Burke is a leading retail consultant based in Dublin. Customer service levels in Ireland in both retail and the food service sector have dropped dramatically over the last ten years and many retailers and the experience of consumers in many retailers is less than satisfactory compared to that of a decade ago.
During this thought provoking session, the notion of investing money in increasing training in customer service for retailers will be explored and simple cost effective customer service initiatives will be presented from across the world.